Return Policy

Returns Policy for Wigs

At Bloom Glamour Bar, we want to ensure that you are completely satisfied with your wig purchase. We understand that sometimes the product may not meet your expectations or you may encounter issues. Therefore, we have established the following Returns Policy to provide you with a hassle-free return process:

  1. Eligibility for Returns:

    • Wigs must be in their original condition, unaltered, unworn, and free from any signs of use or damage.
    • All original packaging, including tags, labels, and protective coverings, must be intact and included.
    • Returns must be initiated within 30 days from the date of delivery.

  2. Return Process:

    • Prior to returning the wig, please contact our customer support team to initiate the return process.
    • Our team will guide you through the necessary steps and provide you with a Return Authorization (RA) number.
    • Please clearly mark the RA number on the return package for efficient processing.
    • The return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

  3. Refund or Exchange:

    • Once we receive the returned wig and verify its eligibility, we will process either a refund or an exchange, as per your preference.
    • Refunds will be issued to the original payment method used during the purchase.
    • Exchanges will be subject to product availability.

  4. Exceptions:

    • For hygiene reasons, we cannot accept returns on wigs that have been worn, altered, or damaged, except in cases of manufacturing defects.
    • Custom-made wigs or wigs that have been specifically tailored to your preferences may not be eligible for returns unless there is a manufacturing defect.

We highly recommend that you thoroughly inspect your wig upon delivery to ensure its condition and suitability. If you have any concerns or queries regarding our Returns Policy, please contact our customer support team, who will be more than happy to assist you.

Note: This Returns Policy is subject to change without prior notice. Please refer to our website or contact our customer support for the most up-to-date information.

Returns Policy for Skincare

At Bloom Glamour Bar, we strive to provide you with high-quality skincare products that meet your expectations. We understand that sometimes you may need to return or exchange a product, and we have established the following Returns Policy to ensure a smooth and satisfactory experience:

  1. Eligibility for Returns:

    • Skincare products must be in their original condition, unopened, unused, and with the original packaging intact.
    • Returns must be initiated within [X] days from the date of purchase.
    • Used or partially used skincare products are not eligible for returns unless there is a manufacturing defect or an error on our part.

  2. Return Process:

    • Prior to returning the skincare product, please contact our customer support team to initiate the return process.
    • Our team will guide you through the necessary steps and provide you with a Return Authorization (RA) number.
    • Please clearly mark the RA number on the return package for efficient processing.
    • The return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

  3. Refund or Exchange:

    • Once we receive the returned skincare product and verify its eligibility, we will process either a refund or an exchange, as per your preference.
    • Refunds will be issued to the original payment method used during the purchase.
    • Exchanges will be subject to product availability.

  4. Exceptions:

    • Skincare products that have been opened, used, or altered are not eligible for returns, except in cases of manufacturing defects or errors on our part.
    • Gift cards, promotional items, and non-skincare products are not eligible for returns.

Please note that skincare products may have different effects on individuals due to varying skin types and sensitivities. We recommend performing a patch test before full application to ensure compatibility with your skin.

If you have any concerns or queries regarding our Returns Policy, please contact our customer support team, who will be more than happy to assist you.

Note: This Returns Policy is subject to change without prior notice. Please refer to our website or contact our customer support for the most up-to-date information.

Returns Policy for Makeup

At Bloom Glamour Bar, we want you to be completely satisfied with your makeup purchase. We understand that sometimes a product may not meet your expectations or you may encounter issues. Therefore, we have established the following Returns Policy to ensure a smooth and satisfactory return process:

  1. Eligibility for Returns:

    • Makeup products must be in their original condition, unopened, unused, and with the original packaging intact.
    • Returns must be initiated within [X] days from the date of purchase.
    • Used or partially used makeup products are not eligible for returns, except in cases of manufacturing defects or errors on our part.

  2. Return Process:

    • Prior to returning the makeup product, please contact our customer support team to initiate the return process.
    • Our team will guide you through the necessary steps and provide you with a Return Authorization (RA) number.
    • Please clearly mark the RA number on the return package for efficient processing.
    • The return shipping costs will be the responsibility of the customer, unless the return is due to a manufacturing defect or an error on our part.

  3. Refund or Exchange:

    • Once we receive the returned makeup product and verify its eligibility, we will process either a refund or an exchange, as per your preference.
    • Refunds will be issued to the original payment method used during the purchase.
    • Exchanges will be subject to product availability.

  4. Exceptions:

    • Makeup products that have been opened, used, or altered are not eligible for returns, except in cases of manufacturing defects or errors on our part.
    • Due to hygiene reasons, we cannot accept returns on certain makeup items, such as mascara, eyeliner, or lip products, unless there is a manufacturing defect or an error on our part.

Please ensure that you carefully review your makeup purchase upon delivery to ensure its condition and suitability. If you have any concerns or queries regarding our Returns Policy, please contact our customer support team, who will be more than happy to assist you.

Note: This Returns Policy is subject to change without prior notice. Please refer to our website or contact our customer support for the most up-to-date information.

If more than 15 business days have passed since we’ve approved your return, please contact us at info@bloomglamourbar.com or call us at +254748505090.